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Shipping & Returns
Shipping and Payment
SHIPPING
All of our orders placed between Monday and Friday are dispatched directly from our warehouse within 24 hours using Australia Post or courier.
Shipping and Handling Costs:
We provide a flat rate shipping and handling fee of only $15.00 Australia wide!
Better yet, spend over $199 in one order and we will ship your item(s) for FREE!
Delivery Times:
Delivery times will vary depending upon your location.
Below are a list of estimated delivery times:
|
Location |
Est. Delivery Time |
|
Sydney Metropolitan |
1 - 3 |
Please note that occasionally longer delivery times are experienced due to circumstances out of our control. Please rest assured that we will take all steps possible to ensure you receive your order within the above timeframes.
Tracking Your Delivery
All orders come with FREE tracking so that you can monitor the progress of your shipment.
Once your order has been dispatched, a confirmation email containing a tracking number will be sent.
Damaged or Incorrect Goods:
In the very slim chance that your items have been damaged or are simply incorrect, please kindly contact us within 2 business days of receiving them.
For all valid claims for damaged or incorrect goods, customers will have the following options:
- Return the goods for a full refund;
- Return the goods for a store credit; or
- Return the goods for re-supply.
Please note that all returns must be in the condition received by the customer. No refunds/credits/re-supply will be made where a customer simply changes their mind or has opened the goods.
PAYMENT OPTIONS
We accept VISA, MasterCard, Bank Card and Paypal.
Orders placed on weekends or public holidays will be processed on the next business day. Business days are Monday to Friday, excluding NSW Public holidays.
Payments are completed only after you successfully complete the checkout.